Refund policy

Every NOCTURA print is made for your order. Nothing sits on a shelf waiting for someone else, and that shapes how returns work.

If it arrives wrong

Damaged in transit, misprinted (banding, streaks, bad cropping, colours clearly off from the listing), the wrong print or size, or it never turns up: email noctura.gallery@outlook.com within 30 days of delivery (or of the expected delivery date, if it's lost). Send your order number and a photo of the print and its packaging. We'll reprint it free or refund you in full, shipping included. Your call. You don't need to send anything back.

Changed your mind?

Each print goes to press for you, so outside the EU and UK we don't take change-of-mind returns or exchanges. That includes ordering the wrong size, so check the size guide first. To cancel or change a size, email us straight after ordering. If it hasn't gone to press, we'll change it or refund you in full. Once it's printing, it's yours.

EU and UK customers

You can cancel for any reason within 14 days of delivery. Email us inside that window and we'll send the return address. Post the print back unused and undamaged, in its original mailer or tube, within 14 days of telling us. Return postage is on you. We refund the print and the original standard shipping within 14 days of getting it back (or of your proof of postage).

Colour, paper, frames

Screens vary, so a small colour shift between your phone and the paper is normal, not a fault. Prints ship unframed. The frames on the site are a preview.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days longer to show it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the ACL or the consumer laws where you live.